Adobe adds new features such as Photoshop's de-blurring technology and new titles such as Edge and Muse as they are finished.īut the dissatisfaction isn't the only message. For Adobe's side of the story, check CNET's interview with David Wadhwani, general manager of Adobe's digital media business.Īdobe's move to selling most of its software exclusively through subscriptions triggered vocal opposition including an online petition signed by more than 26,000 people and angry comments.Īmong those who are using Creative Cloud, satisfaction with Adobe's pace of upgrades is positive. Nevertheless, it's apparent that dissatisfaction with the subscription shift is common. In contrast to these results, Adobe said its customer satisfaction research showed such a favorable reaction to the Creative Cloud that it accelerated its shift to the subscription model. One significant caveat: This was an unscientific survey of self-selected respondents.
We need this software to do our ads, to clean our photos, to make PDFs." And the real problem: we have to do this.
#WHEN DID ADOBE CREATIVE SUITE COME OUT FULL#
Added another, "My workplace will be going from $10,000 across 2-1/2 to 3 years to $33,000 once we go full price on these seats. "You should be able to keep whatever version you are at if you decide to end CC. And of the 612 respondents using CS5.5 or earlier, only 8 percent said they'd decided to move to the Creative Cloud. Of 740 people using the CS6 generation of Creative Suite products, 76 percent said they planned never to move to the Creative Cloud. That's one of the messages from a poll of 1,642 readers conducted by CNET and analyst firm Jefferies. Adobe Systems still has a lot of work to do convincing its customers it was a good idea to switch its Creative Suite software to its $50-per-month Creative Cloud subscription.